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Support hours
Monday – Friday, 9:00 – 17:00
FAQ
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Which channels do you support?
WhatsApp Business is live today. Facebook Messenger, Instagram, X (Twitter) and email (Gmail & Outlook) are coming soon — they will use the same inbox, knowledge base and AI, so nothing you set up now is wasted.
How do I connect my WhatsApp number?
In your dashboard, click “Connect WhatsApp” and log in with the Facebook account that manages your business. Choose your business, add your number and enter the code Meta sends you. It takes about two minutes.
What happens when the AI does not know the answer?
It does not guess. The customer gets the fallback message you wrote, and the question appears in Unanswered questions. Answer it there and add it to your knowledge base so the AI knows next time.
Can I reply to customers myself?
Yes. Open any conversation in the inbox and click “Take over”. The AI pauses for that chat until you hand it back.
Who pays for WhatsApp messages?
Your WhatsApp Business Account stays in your name. Meta may bill some message types to your business directly; if Meta asks, add a payment method in WhatsApp Manager.
Can I change or cancel my plan?
Any time, from Billing → Manage billing in your dashboard. Your plan stays active until the end of the period you paid for.